SHIPPING & DELIVERY
At Curvesbyjess, every order is carefully prepared and packaged before leaving our facility. We appreciate your patience while our team gets your order ready for its journey to you.
DOMESTIC SHIPPING
Standard Shipping
Shipping rates are calculated at checkout based on your order and delivery destination.
Enjoy complimentary standard shipping on qualifying orders of $100 or more.
Processing: Please allow up to 7 business days for your order to be prepared and processed. Most orders may ship sooner.
Delivery: Once your order has shipped, standard delivery is typically 2–7 business days, depending on your location and the shipping carrier.
Please remember that processing time and shipping/transit time are separate.
EXPEDITED SHIPPING
Need your order sooner? Expedited shipping options may be available at checkout or through our Customer Care team.
Selecting an expedited shipping service speeds up the applicable shipping service; order preparation and processing requirements may still apply unless otherwise stated.
PROCESSING TIMES
Business days are Monday through Friday and exclude Saturdays, Sundays, and major holidays.
During sales, new product launches, holidays, or periods of exceptionally high order volume, processing may require additional time.
Once your package leaves our facility, carrier transit times may vary due to weather, service interruptions, holidays, or other circumstances outside of our control.
TRACKING YOUR ORDER
Once tracking information becomes available, please allow time for the carrier to scan and update your shipment.
A tracking number being created does not necessarily mean the carrier has completed its first physical scan. Tracking information may take additional time to update.
ADDRESS ACCURACY
Please carefully review your name, shipping address, apartment/unit number, city, state, and ZIP code before completing checkout.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, contact Customer Care as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
RETURNED PACKAGES
If a package is returned to Curvesbyjess by the shipping carrier, please contact Customer Care for assistance.
If a refund is approved for a returned package, the refund will apply to the eligible merchandise only.
Original shipping charges are non-refundable.
Additional shipping charges may apply if you request that an eligible returned package be shipped again.
LOST, DAMAGED OR INCORRECT ORDERS
Please inspect your order immediately upon delivery.
If you receive an incorrect, damaged, or defective item, please contact Curvesbyjess Customer Care within 24 hours of delivery so our team can review the issue.
When applicable, we may request photographs or additional information to help us resolve your claim.
Approved resolutions may include a replacement, reshipment, store credit, or refund when the original item is no longer available.
FINAL SALE POLICY
Due to the nature of our products, all sales are final.
We do not accept standard returns or exchanges. Curvesbyjess reviews shipping issues, damaged merchandise, incorrect items, and other eligible order concerns individually.
NEED ASSISTANCE?
Our Customer Care team is here to help with your order.
Text: 954-274-6061
Email: Jessica@curvesbyjess.com
Please include your full name and order number when contacting us so we can assist you as quickly as possible.
We aim to respond to customer service inquiries within 72 hours.
CURVESBYJESS
Beauty • Curves • Confidence
This also fixes an important issue with the current page: it says “all sales are final/no refunds” but later says a refund may be issued in certain circumstances. The revised language makes those two provisions work together instead of appearing contradictory. (Curves by Jess)
I’d also change the page title from “Shipping & Returns” to “Shipping & Delivery” for a cleaner luxury feel, with Returns & Final Sale as its own section.
